SHIPPING & RETURNS
US (continental) - Free Standard Ground shipping 2-7 days.
Hawaii, Alaska, Puerto Rico - Standard $19
Canada - DHL Express 1-2 business days $19 USD
Euro Zone - DHL Express 2-3 business days $19 USD
Japan - DHL Express 3-5 business days $19 USD
UK - DHL Express 2-3 business days $19 USD
Australia - DHL Express 3-5 business days $29 USD
Hong Kong SAR - DHL Express 3-5 business days $29 USD
All orders are shipped from our warehouse in Brooklyn New York. Our processing time is typically 2-3 business days + transit time. However, there may be delays during certain holiday seasons. If your purchase needs to arrive by a certain day, contact us and we'll do our best to make it happen.
We currently ship to the countries listed above via DHL Express. For other countries please see our updated list at checkout. If you don't see your country listed, contact us.
A signature is required on all domestic and international shipments.
DUTIES AND INTERNATIONAL FEES
We currently ship DDU (Delivery Duties Unpaid). This means taxes, custom fees and import fees are not included. These are the sole responsibility of the client and will not be reimbursed. Contact your local customs for exact fees. Let us know if you need our help.
We do not ship bulk orders. The products on our website are destined to the final customer and not for the purpose of re-sale. We do not ship to freight forwarders or PO boxes.
RETURNS AND REFUNDS
If you change your mind or if you are not happy with your purchase, we will refund your order. Items must be returned no later than 14 days after your delivery date. Items must be in their original condition with all tags and packaging intact. Contact us for a Return Authorization Code. We do not refund shipping costs. At this time we do not offer free return shipping.
Once we receive and inspect your return, we will apply the refund to the payment method you selected to make your purchase. This usually takes 14 business days.
We do not refund the shipping costs or duties and taxes on international orders.